Terms & Conditions

These terms and conditions and the web-based booking form constitute the entire Agreement concerning the provision of transfer service (“Private Hire Operator”) between you and  Transfer service London Limited, Completion of the booking and use of the Service indicates your unconditional acceptance of the terms and conditions set out in this Agreement.

1. Transfer Service London Limited may change these terms and conditions at any time. Existing bookings will be at the rate booking is made.
2. We request a minimum of 3 hours notice for any online bookings. If your booking is less than 3 hours, please call our office to check availability.
3. You must allow sufficient time when booking your transfer to allow for the check-in times required by your airline and for any delays caused by traffic conditions. We shall not be responsible for any delay caused by your failure to allow enough time to reach your destination or if the passengers are not ready for collection at the booked time.
4. You must order a suitable car size for the number of passengers and luggage. Our company cannot guarantee to carry excessive amounts of luggage.
5. You must supply all information required on the booking form, please use the special notes box to inform us of anything.
6. If there are any changes or variations including extra mileage extra waiting time or deviations to the journey other than what was agreed at the time of booking, the client will be charged extras in accordance with our pricing structure.
7. Incoming flights allows 45 mins free waiting time after which waiting charges will apply. Please allow enough time for immigration & baggage to avoid unnecessary waiting charges.
8. For airport pick up our driver will wait up to 90 minutes, without having made contact with the passenger. If after 90 minutes driver still has not made contact with passenger, this will result as a no show & no refund will be offered.
9. If you need to cancel your booking, please contact Transfer Service  London Limited as soon as possible. We will be happy to cancel & refund a booking as long as we have 24 hours notice. If you cancel a booking after the vehicle has been dispatched then a charge will be incurred; the charge will be based on the distance/time that the allocated driver has travelled/spent prior to the point of cancellation.
10. We take complaints very seriously and investigate every complaint thoroughly. Please email or call us quoting your reference number and as much information as possible.
11. We strive to complete all bookings ourselves, but in case of delay or unexpected events, we may pass the booking to our partner companies within the UK who are Licensed by the respective authority. Please note that we will bear the extra costs in cases where the partner companies charges are higher or lower. Our goal is to get you to your destination on time, every time
12. You shall be responsible for the behaviour of all the passengers in the car during the journey. You will be charged to cover cleaning costs in the unlikely event of the vehicle being soiled by any passenger. A full receipt can be emailed direct to you or a hand written business card size receipt can be supplied by your driver. *Please note that an emailed receipt can take up to two working days if asked for on the day of travel to your driver*
13. Transfer Service London Limited have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs.
14. Transfer Service London Limited will refuse or terminate any booking with immediate effect if your behaviour possess any driver or vehicle at risk of damage, violence or abuse by you or any passenger in your party. All passengers will be asked to vacate the vehicle as soon as it is safe to do so. No refund will be given.
15. Transfer Service London Limited  will track all incoming flights, to ensure our driver reaches you at your specified time.
16. Whilst we do our utmost to ensure our drivers are punctual and arrive on time, you will understand that we cannot accept responsibility for delays caused by circumstances beyond our control.
17. Transfer Service London Limited cannot be held responsible for any loss-financial, professional, missed connection times, flights, trains- because the PHV did not arrive at the pick up address  at the booked time due to: Adverse eather conditions, Traffic conditions or road traffic accidents, road closures or being given wrong booking information by the passengers. Passenger booked online and received a booking reference but did not receive confirmation from us.
18. Please note that a child, no matter what age, counts as one passenger. If a child seat is required please inform the office at the time of booking. We will try our utmost best to provide a baby / booster seat Or if you have your own child seat you are most welcome to bring it. Please note that the installation of the child seat must be carried out by you.
19. If the driver is stuck in traffic or for any other reasons cannot reach in time at the point of collection, we will try to provide you with a car from one of our partners.
20. In the event that our driver does not show up at the scheduled time for collection, please contact our office. If you leave the pickup point without informing us we will not be liable for any compensation to you. If you take a minicab or a black cab from another company without our consent we will not be liable to pay you the price for it or refund you.
21. We reserve the right to change without notice, your Minicab, Transfer, and Chauffeur or Chauffeur driver at any time if necessary. Our company maintains a strict non-smoking policy in all its vehicles. Eating, drinking and smoking are not permitted in our vehicles.
22. All our vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk.
23. Clients are responsible for ensuring that their luggage is loaded/unloaded at all times. Our company or our sub contractors shall not be held responsible/liable for any loss/damage to such property.
24. If the car breaks down during your journey, our company will endeavour to arrange an alternative car to complete the journey as soon as possible.
25. Transfer Service London Limited shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control. It is illegal to make a private booking with our drivers. Our company will not be liable for any situation faced by the passenger while travelling on a booking not confirmed with the office.
    
26. We try our level best to provide the requested type of vehicle. However. you may occasionally receive a bigger vehicle, depending on the availability of the vehicles.
    
    27. OPERATOR STATUS AND CONTRACTUAL ARRANGEMENTS
    
     Transfer Service London Ltd is a licensed Private Hire Vehicle Operator under the Private Hire Vehicles (London) Act 1998. Transfer Service London Ltd accepts bookings and provides private hire transportation           services in accordance with applicable London private hire legislation.
    
    28. CONTRACT FORMATION
    
     When a booking is accepted by Transfer Service London Ltd, a legally binding contract is formed between Transfer Service London Ltd and the passenger. That contract relates both to the acceptance of the booking  and to the provision of the private hire transportation services. For the avoidance of doubt, the contract for the transportation services is between the passenger and Transfer Service London Ltd and not between the passenger and the driver.
    
    29. RESPONSIBILITY FOR THE PROVISION OF SERVICES
    
    Transfer Service London Ltd is responsible for accepting bookings and for the provision of the transportation services booked by the passenger. All journeys are provided under the Operator’s private hire licence. Drivers are engaged by Transfer Service London Ltd to carry out journeys on its behalf. Drivers do not enter into any contractual relationship with passengers in respect of the transportation services.
    
    30.FARES AND PAYMENT
    
    All fares for bookings are payable to Transfer Service London Ltd. Payment may be collected directly by Transfer Service London Ltd or may be collected by the driver acting solely as agent on behalf of Transfer Service London Ltd. Where a driver collects payment, such collection is undertaken strictly in their capacity as agent of the Operator.
    
    31. CANCELLATION
    
    Only Transfer Service London Ltd may cancel a confirmed booking with a passenger. A driver may decline or reject an offer from Transfer Service London Ltd to carry out a particular journey but may not cancel a booking directly with a passenger. Where Transfer Service London Ltd cancels a booking, the passenger will be notified as soon as reasonably practicable.
    
    32. LIABILITY
    
    Transfer Service London Ltd accepts responsibility and liability for the transportation services provided pursuant to a confirmed booking. Nothing in these Terms and Conditions seeks to exclude or limit liability where it would be unlawful to do so
    
    
    
    
    Please note that some calls may be recorded for quality and training purposes
    
    
    Contact details: Email: bookings@transferservicelondon.com
    Phone:  +44208423 2003
    Emergency contact numbers :
    1. +44 7415 374 762
    2. +44 7949 076 509